Crizzy Time Terms and Conditions — Complete Guide

1 General Terms & Introduction

Welcome to Crizzy Time. These Terms and Conditions ("Terms") form a legally binding agreement between you and us regarding your use of the Crizzy Time platform. By browsing the website, opening an account, or playing any games, you are deemed to have accepted these Terms.

Crizzy Time is an internationally licensed online gaming and betting platform specially tailored for players in Bangladesh. We offer over 300 games, including slots, fish games, bingo, and Sports Betting. It is your responsibility to read these Terms and Conditions carefully before using any of our services.

2 Account Registration & Eligibility

To register an account and play on Crizzy Time, you must meet the following requirements:

• You must be 18 years of age or older. Registration by minors is strictly prohibited.
• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and up to date. Providing false information may result in account cancellation.
• You must agree to verify your identity using a valid national ID card or passport.
• It is your responsibility to keep your account password secure. Do not share your password with anyone.
• Accounts may not be transferred or sold to third parties.

Crizzy Time reserves the right to conduct verification procedures at any time. Failure to complete verification may result in temporary suspension or permanent closure of the account.

3 Financial Transactions — Deposits & Withdrawals

All financial transactions on Crizzy Time are secured with SSL encryption. We support Bangladesh's major mobile banking services, including bKash, Nagad, and Rocket.

• Minimum deposit is BDT 500 and the maximum daily deposit is BDT 200,000.
• Withdrawal requests are typically processed within 1–48 hours, though delays may occur if identity verification has not been completed.
• Minimum withdrawal amount is BDT 1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• KYC (Know Your Customer) verification must be completed before each withdrawal request.
• If suspicious activity is detected on any transaction, Crizzy Time reserves the right to place a hold on withdrawals until the investigation is complete.
• Any attempt at money laundering or illegal financial activity will be reported to the relevant authorities immediately.

4 Bonus & Promotional Offers

Crizzy Time regularly offers a variety of bonuses and promotional offers. Each bonus offer is subject to specific terms, which are communicated before the bonus is granted.

• The welcome bonus is available to new members only and can be claimed once per person.
• A wagering requirement of typically 15x–30x must be met before withdrawing bonus funds. Each offer will specify its own requirements.
• Bonuses are generally valid for 7–30 days. Any unused bonus will be forfeited upon expiry.
• Multiple bonus offers may not be used simultaneously unless explicitly stated otherwise.
• If fraud is detected in connection with any bonus activity, the bonus and any associated winnings will be voided.
• Crizzy Time reserves the right to modify or withdraw any bonus offer at any time.
• Free spin bonuses apply to specific slot games only, and winnings from free spins are subject to wagering requirements.

5 Gaming Policy & Fair Play

All games on Crizzy Time are powered by a third-party certified Random Number Generator (RNG). This ensures that every game outcome is entirely random, unbiased, and not predetermined.

• The RTP (Return to Player) rate for all games is listed on each game's information page.
• If a technical error leaves a game round with an undetermined outcome, that round will be voided and all bets will be refunded.
• If your internet connection drops during a game, the session can be resumed. However, in some cases the round may be completed automatically.
• In live games, the dealer's decision is final.
• Exploiting any bug or glitch in the game software for an unfair advantage is strictly prohibited.

6 Prohibited Activities

The following activities are strictly prohibited on the Crizzy Time platform. Violating these rules will result in immediate account closure and may lead to legal action.

• Using bots, automated software, or artificial intelligence to play games.
• Attempting to hack or intrude into the game system.
• Collusion or coordinated cheating with other players.
• Money laundering or any other illegal financial activity.
• Bonus abuse or bonus hunting.
• Unauthorized use of the platform's name, logo, or brand identity.
• Stealing another user's information or attempting phishing.

7 Account Suspension & Closure

Crizzy Time reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• If identity verification fails or false information is provided.
• Suspicious or unusual activity is detected on the account.
• In accordance with a court order or government directive.
• If there is a security concern or risk of fraud.

Users may request account closure at any time. Any valid balance will be available for withdrawal before the account is closed.

8 Responsible Gaming

Crizzy Time places responsible gaming at the top of its priorities. We believe gaming should be a source of entertainment, not addiction.

• You can set daily, weekly, and monthly deposit limits on your account.
• You may temporarily suspend your account for a set period (cooling-off period) if needed.
• Permanent self-exclusion is available upon request.
• Tools are available to set time limits on your gaming sessions.
• If you notice signs of gaming addiction, seeking professional help is strongly advised.

9 Privacy & Data Protection

Crizzy Time takes the protection of your personal information very seriously. Our full privacy policy is published separately.

• Your personal information is never sold or rented to any third party.
• Information may be shared due to legal obligations or at the request of regulatory authorities.
• All data is stored and transmitted via SSL encryption.
• You may request to view your stored information at any time.

For more details, visit our Privacy Policy View page.

10 Dispute Resolution Process

If a dispute arises between Crizzy Time and any player, we will endeavor to resolve it amicably. The steps for dispute resolution are outlined below:

• Step 1: Contact our support team directly via live chat or email.
• Step 2: The support team will investigate and respond within 48 hours.
• Step 3: If the resolution is unsatisfactory, the matter can be escalated to senior management.
• Step 4: If no resolution is reached, you may escalate the matter to the licensing regulatory authority.

11 Right to Modify Terms

Crizzy Time reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, you will be notified via your registered email or through a notification on the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact & Support

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live chat: click the chat icon in the bottom-right corner of the platform
• Support hours: 7 days a week, 24 hours a day
• Response time: within 48 hours